Frequently asked questions
A little clarity before you choose your next piece.
Effective 1 November 2026 · South Africa
Can I buy and pay on the website?
Currently you can configure products, add them to your bag and save an enquiry while signed in. No payment is taken and no order is confirmed. Keep your request reference. A written quotation and order confirmation are needed before manufacture or delivery is agreed.
Are the displayed prices final?
They are estimates or starting prices for the stated configuration. Size, material, indoor/outdoor preparation, framing, mounts and standard installation update the estimate immediately. Your bag includes the selected options and delivery. Forma’s starting price is per framed panel with feet, not the three-panel arrangement shown.
Can I choose a pattern, size and colour?
Yes. Use the available selectors and record any custom dimensions or changes in your enquiry. Preview colours are indicative. Final opening dimensions, finish and any custom drawings must be confirmed before production.
What is included with a pedestrian gate?
The quoted complete kit includes the gate leaf, frame, posts, hinges, lock, handle and standard fixing hardware. Confirm the precise specification and site suitability in your quote. Delivery, masonry and installation are separate unless included in writing.
Is a pergola roof waterproof?
The decorative cutout roof filters sunlight and is not waterproof. Any weatherproof covering, drainage, foundations or structural requirements need a separate agreed specification.
What does 3D Printed mean?
The item is built in layers from a printable material, so fine layer lines can be normal. Follow the stated material, intended use and care limits. Heat resistance, outdoor suitability and safe loads depend on the specific product.
Can I return a custom product?
A product made to your specific dimensions or personalised for you is generally not eligible for a change-of-mind return. We confirm this before you accept the quote. If it is defective, unsafe or incorrectly supplied, contact us so we can resolve it. Read Returns & refunds for the full arrangements.
How do I request help?
Email info@vektta.co.za or call +27 68 232 0773 with your reference and a short description. Please do not send bank passwords, full card details or unnecessary identity documents. Delivery and site visits are confirmed separately; a preferred date is not a booking.
What does delivery cost?
Standard delivery is R120 per order. Delivery is free only within Gauteng when the product total is over R2,000; deliveries to other provinces remain chargeable. Collection in Brakpan is free by arrangement. Delivery and installation are separate services. The bag shows the estimate; quotation-only items are finalised before ordering.
How long will my order take?
Our standard estimate is 10–15 working days for manufacturing, followed by 3–4 working days for delivery after dispatch. Manufacturing starts after order confirmation, required payment and specification approval. Final dates are confirmed in your quotation.
Can I review a product?
After your order is processed and receipt of the product is confirmed, sign in using the account linked to that order. Open Product reviews, choose a public display name, select 1–5 stars and share your experience. An enquiry or account registration alone does not qualify. You can edit or remove your own published review.