Privacy policy
The information we need, why we need it, and the choices you have.
Effective 1 November 2026 · South Africa
Who handles your information
Vektta Studio is operated by Vektta Engineering at 38B Lower Road, Brakpan, Gauteng, South Africa. Send privacy queries to info@vektta.co.za or call +27 68 232 0773 and ask for the person responsible for information protection.
What we collect
When you save an enquiry, we collect your name, email, phone number, product choices, quantities, finishes, dimensions and notes. We also need an address for a measurement visit or installation. Your preferred date and extra notes are optional. Your signed-in account identifier links your requests to you. Our hosting and sign-in providers may process technical details such as your IP address, browser information and security logs. Please do not include unnecessary identity documents or sensitive information in your notes.
Product reviews
If you publish a review, your chosen display name, rating, written feedback and review dates are visible to other visitors. Your account identifier links the review to you privately; we do not display your email address. You can edit or remove your own review while signed in. Share only information you are comfortable making public. Reviews are linked to a matching processed order with confirmed product receipt before publication.
How we use your details
We use your details to follow up enquiries, prepare quotations, arrange agreed visits, fulfil subsequent orders and resolve concerns. We process information where needed to respond to your request, carry out our agreement, meet record-keeping duties or pursue a justified business interest; we request consent where required. Browsing does not require an enquiry. Without the required contact details we cannot save and follow up your request, and without an address we cannot arrange an on-site service.
Your bag and cookies
Your bag is saved on your device so it is available when you return to the same browser. Empty your bag or clear site data in your browser settings to remove it. Essential cookies or similar storage may be used for sign-in and hosting. We do not add advertising trackers or optional analytics to this store. If that changes, we will update this notice and provide any required choices.
Who we share information with
ChatGPT provides sign-in and Cloudflare provides hosting and database services. They process information needed to run and secure the store. For an agreed order, we share only the necessary details with the courier, installer or manufacturer involved. We do not sell your personal information. Some providers may process information outside South Africa; such transfers require appropriate protections, including adequate data protection or binding safeguards.
How long we keep it
We retain information while needed for your enquiry, an order, aftercare, required business records or legal claims. You can ask us to review an old enquiry for deletion. Where records must be retained, we explain that and limit their use. We use account-based access and reasonable security safeguards. If a security incident requires notification, we will notify affected people and the Information Regulator as required.
Your choices
You can ask what information we hold about you, request access or correction, ask for deletion where permitted, object to qualifying processing or withdraw consent. We may need to verify your identity. Permission to handle an enquiry does not subscribe you to marketing. Promotional messages are sent only where permitted, with a free way to opt out. An adult should submit enquiries; we do not knowingly request children’s personal information.
Privacy concerns
Email info@vektta.co.za with your request or concern. You may also contact the Information Regulator directly at inforegulator.org.za/complaints/. Request forms are available at inforegulator.org.za/popia-forms/. We date policy changes and identify material updates on this page.