Store documentation
The documents that make each order clear and traceable.
Effective 1 November 2026 · South Africa
Your quotation
Before you accept, we provide a written quote identifying the supplier and contact details, product specification, quantities, full price, payment terms, delivery costs and lead time. It also confirms installation scope, cancellation arrangements and any product warranty. Ask us to clarify anything before proceeding.
Your order confirmation
Keep your accepted quote, approved dimensions or drawings, selected finish, order confirmation, invoice and proof of payment together. You can request a copy of your agreed transaction record by email. My requests on this website shows saved enquiries; order documents are supplied separately.
Delivery and aftercare
Depending on the product, your documentation includes a delivery or collection record, installation or assembly instructions, material and finish details, care guidance, relevant load or age limits and warranty information. Where installation is included, we confirm the handover arrangements. Keep your reference when requesting aftercare.
Requesting information
Email info@vektta.co.za for copies of your order documents or to request access to personal information. For other company records, ask for the applicable access-to-information procedure and PAIA manual. We will explain the process, any required identity checks and any permitted limitations.
Further assistance
You may contact the National Consumer Commission at thencc.org.za/ or the Consumer Goods and Services Ombud, where it can assist, at www.cgso.org.za/. For privacy or access-to-information concerns, visit inforegulator.org.za/complaints/. You do not have to complete our internal process before approaching an appropriate external body.