Terms of service
Clear expectations, from the first enquiry to your confirmed order.
Effective 1 November 2026 · South Africa
Our store
Vektta Studio is a brand of Vektta Engineering. Contact us at info@vektta.co.za, +27 68 232 0773 or 38B Lower Road, Brakpan, Gauteng, South Africa. Our website currently accepts enquiries only. It does not take payment or place a purchase order. The supplier’s registered details and contact information form part of the written order documents provided before acceptance.
From enquiry to order
Choose your products and save an enquiry. We then confirm the specification, quantity, total price, payment schedule, delivery arrangements and lead time in a written quotation. Review the details and ask us to correct any mistakes before accepting. Your quotation explains how to accept the order and whether a deposit is required. A saved enquiry alone is not an order confirmation.
Prices and payment
Prices are in South African rand. Starting prices and estimates cover the configuration described; selected custom dimensions and extras are estimated in the configurator. Your final quote sets out applicable taxes and delivery, installation and other charges before acceptance. We do not add undisclosed mandatory charges. No card details or payments are collected on this website. Use only verified payment instructions on an accepted quotation, and phone our published number to check any change of bank details.
Specifications and approvals
Images and colour previews help you choose, but screens and lighting affect appearance. Ask for a physical sample where a precise finish match matters. We supply to the description and specification agreed with you. Custom dimensions, drawings, site conditions and installation scope are confirmed in writing before manufacture. Your quote identifies any foundations, structural work, electrical connections or corrosion protection included. Approving dimensions does not make you responsible for our own design, manufacture or installation errors.
Care and intended use
Follow the product’s installation, loading and care instructions. Decorative screens are not structural barriers, and cutout pergola roofs are not waterproof unless a separate covering is specified. Printed accessories may have visible layer lines and material-specific heat, outdoor-use and load limits. For children’s products, check the age guidance, supervision requirements and product-specific safety information before use.
Changes and resolving concerns
Contact us before changing an approved order. Any revised price or delivery date is agreed in writing. Our returns and delivery policies explain how we handle cancellations and problems. Email your reference, the concern and the outcome you would like. You can also use an appropriate ombud, regulator, tribunal or court without waiting for our process. South African law applies, and these terms do not exclude rights or responsibilities that cannot lawfully be excluded.
Our designs and your records
Please obtain permission before commercially reproducing our store images or designs unless you have another lawful basis. You may save and print your quotations, receipts and these policies. We date policy updates; the terms agreed for an existing order remain applicable unless a change is lawfully agreed.
Reviews and feedback
Reviews should describe your own experience and remain relevant, respectful and free of private information. You can review a product only after a matching order has been processed and receipt is confirmed. One review per eligible account per product is allowed; you may update or remove it. An enquiry alone does not qualify. To report impersonation, spam or other inappropriate content, email info@vektta.co.za with the product and review details. Critical feedback is welcome.