Shipping & delivery
Delivery planned around the piece and your location.
Effective 1 November 2026 · South Africa
Delivery at a glance
| Option | Product total | Fee |
|---|---|---|
| Collect in Brakpan | Any amount · by arrangement | Free |
| Standard delivery | Up to R2 000 | R120 |
| Standard delivery | Over R2 000 | Free |
Working days exclude weekends and South African public holidays. Final dates are confirmed with your quotation.
Delivery or collection
We deliver within South Africa. Standard delivery is R120 per order. Free delivery applies only to Gauteng addresses when the product total is over R2,000. Deliveries to other provinces remain chargeable regardless of order value. The threshold excludes delivery and installation charges. At exactly R2,000 the standard R120 fee still applies. Collection in Brakpan is free and must be arranged with us before arrival. International delivery is not offered through this store.
How your order moves forward
First, send your product selection, dimensions and location. We review the specification, finish, mounting and any installation requirements, then send your quotation. After your approval and required payment, we manufacture and finish the piece. We then arrange delivery or collection and share the available dispatch details. A site visit or custom drawing approval may be needed before production.
Manufacturing and delivery times
Allow an estimated 10–15 working days for manufacturing, followed by 3–4 working days for shipping and delivery after dispatch. Manufacturing starts once your order, required payment and specifications are approved. Working days exclude weekends and South African public holidays. These are standard estimates; we confirm your final lead time in the quotation, including any different period for complex custom work. If no different fulfilment period is agreed, we normally fulfil orders within 30 days.
Delivery areas and updates
Provide your full address, postcode and a reachable phone number. Major centres, smaller towns and outlying areas can have different courier schedules; we confirm availability and expected timing for your address before acceptance. Where a courier provides tracking, we share the tracking or waybill details after dispatch. Do not arrange installers around an unconfirmed delivery date.
Your delivery charge
The bag shows your estimated product subtotal, delivery charge and estimated total. Custom dimensions and selectable options are included in the live estimate, and the delivery charge updates when you select your province. Standard delivery covers transport to the agreed address; specialist lifting, foundations and installation are separately agreed services. Collection has no delivery charge.
If an order is delayed or unavailable
If we miss the agreed fulfilment period, or 30 days where no different period was agreed, you may cancel on seven days’ written notice. Any other cancellation rights remain available. If we cannot supply your item, we will tell you immediately and refund payments within 30 days of that notification. We remain your contact for delivery problems, including courier delays.
Preparing for delivery
Tell us about stairs, narrow entrances, estate rules, parking or unloading restrictions before we quote. Gates, screens and pergolas may need specialist transport or lifting. Foundations, assembly, lifting equipment and installation are included only where stated in your quote. Any extra charge or revised arrangement must be explained and agreed with you.
At handover
We confirm your address and handover arrangements before delivery. We remain responsible for goods until accepted delivery, subject to applicable law. Check the item and packaging, note visible damage where possible, and contact us promptly about shortages, damage or an incorrect product. A signed delivery note does not remove your rights concerning a defect. We will arrange the next steps with you.